Collection of thoughts, drafts and half-finished ideas.

• My AI instructions

  How I set rules for Gemini, ChatGPT, and other LLMs to improve clarity, sourcing, and analytical precision.

• Diseñar un "SKILL" para agentes de IA

  Un skill no es simplemente un prompt extenso; define comportamiento, herramientas y salida del agente.

• The death of the ticket

  A reflection on how AI-driven proactivity will redefine customer support.

• Building an AI-ready help center

  Convert your docs into AI context and prevent hallucinations.

• The 4 eras of customer support

  The transformation of customer support from a reactive, labor-intensive function into a proactive, AI-integrated strategic asset.

• We killed serendipity

  La experiencia del Internet de los 90s VS el Internet de hoy.

• El Internet burbuja

  ¿Estamos construyendo un espacio digital donde solo repetimos lo aceptado y callamos lo que realmente pensamos?